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❓ Frequently Asked Questions (FAQ) – Chainsmoker.in

🔞 Who can order from Chain Smoker?

Only customers who are 18+ or older (or the legal smoking age in your state/region) can place an order. By shopping with us, you confirm you meet the legal requirement.

🛒 How do I place an order?
  • Browse our products
  • Add your items to the cart
  • Enter your details at checkout
  • Choose your payment method and confirm the order
💳 What payment options do you offer?
We accept:
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Card Payment 
  • Cash on Delivery (COD)
 
💰 Why do I need to pay an advance for COD?
  • To verify genuine orders and reduce fake COD requests, a small advance is required:
  • Orders above ₹500 → 10% advance
  • Orders above ₹4000 → 50% advance

The remaining amount is paid at the time of delivery.

📦 Where do you deliver?
We deliver across most locations in India.
❌ We do not deliver to:
  • Schools & Colleges
  • Government-restricted areas
  • Regions where smoking products are restricted by law
⏱ How long does delivery take?
  • Metro Cities: 2–5 working days
  • Other Locations: 4–7 working days
You’ll receive a tracking link once your order is shipped.
🔍 How can I track my order?
  • Once dispatched, you’ll get an SMS/Email/WhatsApp with a tracking link so you can check delivery status in real time.
  •  ⁠Also You Can Track Your Order On Wesbite
❌ What if a product is unavailable after I order?
If an item goes out of stock, we will:
  • Suggest an alternative, OR
  • Cancel the order and refund any advance payment within 5–7 working days
🛑 Can I cancel my order?
Orders once placed cannot be canceled by the customer.
Chain Smoker may cancel an order in cases such as:
  • Out-of-stock items
  • Payment issues
  • Delivery restrictions

Refunds (if applicable) are processed within 5–7 working days.

💸 What is your refund policy?
  • If we cancel your order → Refund within 5–7 working days
  • If you refuse delivery → Advance payment will not be refunded
📦 What if I receive a damaged or missing item?

If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with photos or video proof, and our team will resolve the issue.

🌍 Do you accept bulk or wholesale orders?

Yes! We offer special deals for bulk/wholesale orders. Please contact us at support@chainsmoker.in or WhatsApp us at +91 91370 12212 for details.

🎁 Do you provide discreet or gift packaging?

Yes. All orders are shipped in secure, discreet packaging. Gift packaging can also be arranged on request.

🔒 Is my personal information secure?

Absolutely. We use secure payment gateways and follow strict data protection policies to ensure your personal and payment details remain safe.

🚫 Can I return products after delivery?

Due to the nature of smoking products, we do not accept returns once items are delivered and opened.

⚠ Is smoking safe?

No. Smoking is injurious to health. By purchasing from Chain Smoker, you acknowledge the risks and agree that we hold no liability for smoking-related health consequences.

📞 How do I contact customer support?
We’re available 24x7 to assist you.
  • 📧 Email: support@chainsmoker.in
  • 📱 Phone/WhatsApp: +91 91370 12212