At Chain Smoker (Chain Smoker), we are committed to providing a smooth and reliable shopping experience. This Refund & Cancellation Policy explains the rules regarding order cancellations, refunds, and damaged/incorrect products. By placing an order, you agree to the terms outlined below.
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- Order Cancellation by Customer
• Once an order is successfully placed on Chain Smoker, it cannot be canceled or modified by the customer.
• This policy exists because smoking-related products are sensitive in nature and cannot be restocked or resold once allocated.
• Please review your order carefully before checkout to avoid any mistakes.
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- Order Cancellation by Chain Smoker
We reserve the right to cancel an order at our sole discretion in the following cases:
• Product out of stock or discontinued.
• Payment/verification issues (including failed COD advances).
• Delivery address falls under restricted areas (hostels, schools, government-restricted zones, etc.).
• Fraudulent, suspicious, or bulk orders placed for resale.
If your order is canceled by us, you will be notified, and any advance or online payment made will be refunded.
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- Refunds
• Refunds are initiated only if:
• The order is canceled by Chain Smoker.
• A product is unavailable or discontinued.
• You receive a damaged/incorrect item (subject to verification).
• Refunds will be processed to your original payment method within 5–7 working days.
• For UPI transactions, refunds reflect instantly in most cases, but banks may take additional time.
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- Advance Payments for COD Orders
• For COD orders above ₹500, a 10% advance is mandatory.
• For COD orders above ₹4000, a 50% advance is mandatory.
• If the advance is not received within 24 hours of order placement, the order will be canceled automatically.
• Advance payments are non-refundable in case of customer no-show, refusal to accept delivery, or fake COD attempts.
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- Damaged, Defective, or Incorrect Products
• If you receive a damaged, defective, or incorrect product, you must report it within 24 hours of delivery.
• Proof in the form of unboxing video/photo is mandatory for claim verification.
• Upon validation, we will either:
• Replace the product (if stock is available), or
• Refund the amount paid.
• Claims raised beyond 24 hours of delivery will not be entertained.
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- No Return Policy
• Due to the nature of smoking products, we do not accept returns once the product is delivered.
• This is to ensure hygiene, authenticity, and compliance with smoking regulations.
• Exceptions apply only for defective or wrong items as mentioned in Section 5.
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- Refund & Cancellation Timelines
• Refunds: Processed within 5–7 working days (excluding weekends and bank holidays).
• Cancellations by Chain Smoker: Notified within 24–48 hours of order placement.
• Damaged/Incorrect Product Claims: Resolution within 3–5 working days post-verification.
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- Our Rights
• Chain Smoker reserves the right to amend, update, or modify this Refund & Cancellation Policy at any time without prior notice.
• Any updates will be posted on this page with a “Last Updated” date.
• Continued use of our website after changes means you accept the updated policy.
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- Contact Us
For refund or cancellation-related queries, please contact:
📧 Email: support@chainsmoker.in
📱 Phone/WhatsApp: +91 91370 12212
🕒 Support: 24×7
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⚠ Disclaimer: Smoking is injurious to health. By purchasing from Chain Smoker, you confirm you are above the legal smoking age and accept the risks associated with smoking products.
