At Chain Smoker (Chain Smoker), your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, and services. By using our platform, you agree to the terms described here.
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- Information We Collect
We may collect the following information when you use our website or place an order:
• Personal Information: Name, phone number, email address, shipping/billing address.
• Payment Information: UPI details, bank transaction IDs, or limited card details (processed via secure payment gateways).
• Order Information: Products purchased, order history, preferences.
• Technical Information: IP address, browser type, device details, cookies, and browsing patterns.
• Communication Information: Any emails, chats, or customer service requests you send us.
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- How We Use Your Information
Your information is collected for legitimate business purposes only, including:
• Processing and delivering your orders.
• Verifying age and preventing fraudulent transactions.
• Offering secure payment and COD verification.
• Improving website performance, products, and customer experience.
• Sending order updates, promotional offers, and service-related communication.
• Legal compliance with Indian IT laws and smoking product regulations.
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- Sharing of Information
We do not sell or trade your personal data. However, we may share limited information with:
• Delivery Partners: To ensure successful delivery of your orders.
• Payment Gateways & Banks: To process online transactions securely.
• Legal Authorities: When required by law or government agencies.
• Business Partners/Service Providers: For website hosting, analytics, and security services.
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- Data Security
• We use industry-standard encryption and secure servers to store your information.
• Payments are processed via trusted PCI-DSS compliant gateways.
• Only authorized personnel have access to sensitive data.
• Despite our efforts, no online system is 100% secure. Customers are advised to keep their login and payment details confidential.
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- Cookies & Tracking
• Our website uses cookies to enhance browsing, track cart items, and analyze site traffic.
• Cookies may also be used for personalized ads and remarketing.
• You can disable cookies in your browser, but some features of our site may not work properly.
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- Your Rights
As a customer, you have the right to:
• Access and review your personal information stored with us.
• Request correction or update of inaccurate information.
• Request deletion of your account and personal data (subject to legal and regulatory obligations).
• Opt out of promotional communications anytime by emailing support@chainsmoker.in.
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- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their policies before sharing any personal data.
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- Policy Updates
• Chain Smoker reserves the right to update, modify, or change this Privacy Policy at any time without prior notice.
• Any changes will be updated on this page with a “Last Updated” date.
• Continued use of our website after changes indicates your acceptance of the updated policy.
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- Governing Law
This Privacy Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Mumbai, Maharashtra.
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- Contact Us
For any privacy-related questions, concerns, or data requests, please contact:
📧 Email: support@chainsmoker.in
📱 Phone/WhatsApp: +91 91370 12212
🕒 Support: 24×7
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⚠ Disclaimer: Smoking is injurious to health. By using our website, you acknowledge the risks associated with smoking products and confirm you meet the legal age requirement.
