Welcome to Chain Smoker (chain smoker).
These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting, browsing, or making a purchase on our platform, you agree to these Terms.

If you do not agree, you must discontinue using our website immediately.

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  1. Eligibility & Age Restriction
    • You must be at least 18 years of age (or the minimum legal smoking age in your state/region) to purchase from Chain Smoker.
    • By placing an order, you confirm that you meet the required age.
    • We reserve the right to verify age and cancel orders where age cannot be confirmed.

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  1. Use of Website
    • You agree to use chain smoker only for lawful purposes.
    • You must not misuse our platform by:
    • Attempting unauthorized access, hacking, or disruption of services.
    • Uploading or transmitting viruses, malware, or harmful code.
    • Using false information or impersonating another person.
    • Providing false details (name, address, contact number, age) will result in suspension or cancellation of your account/orders.

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  1. Products & Representation
    • Chain Smoker deals in smoking-related products only (e.g., accessories, lighters, hookah essentials, rolling papers, etc.).
    • All products are authentic, quality checked, and sourced from trusted suppliers.
    • Images shown are for representation purposes only. Actual product packaging or appearance may vary slightly.
    • Product availability is subject to stock levels. We reserve the right to add, remove, or modify products without prior notice.

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  1. Pricing & Payment
    • All prices listed on chain smoker are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
    • We reserve the right to revise prices, offers, and promotions at any time without prior notice.
    • Accepted payment methods:
    • UPI (Google Pay, PhonePe, Paytm, etc.)
    • Cash on Delivery (COD) (with advance conditions)
    • COD Advance Policy:
    • Orders above ₹500 require a 10% advance payment.
    • Orders above ₹4000 require a 50% advance payment.
    • Failure to pay the advance within 24 hours may result in automatic cancellation.

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  1. Shipping & Delivery
    • We deliver across eligible locations in India.
    • ❌ Delivery not available to:
    • Hostels
    • Schools & Colleges
    • Government-restricted areas
    • Locations where smoking products are legally prohibited
    • Estimated delivery timelines:
    • Metro Cities: 2–5 working days
    • Other Cities/Towns: 4–7 working days
    • Delivery timelines may vary due to courier delays, strikes, weather conditions, or unforeseen circumstances.
    • All products are shipped in discreet and secure packaging to maintain customer privacy.

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  1. Order Cancellations & Modifications
    • Customer-Initiated Cancellation: Once placed, orders cannot be canceled by the customer.
    • Chain Smoker-Initiated Cancellation: We reserve the right to cancel orders in cases such as:
    • Stock unavailability
    • Payment/verification issues
    • Delivery restrictions
    • Suspected fraudulent activity
    • We may contact you for order verification before dispatch. Orders failing verification may be canceled.

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  1. Returns, Refunds & Damages
    • Due to the nature of smoking products, returns are not accepted once delivered.
    • Refunds will only be issued in cases where:
    • The order is canceled by Chain Smoker.
    • The product is unavailable/out of stock.
    • The order cannot be delivered to your location.
    • Refunds (if applicable) are processed within 5–7 working days via the original payment method.
    • If products are damaged or missing, customers must notify us within 24 hours of delivery with photo/video proof.

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  1. Customer Responsibilities

By using our services, you agree to:
• Provide accurate, current, and complete information while placing orders.
• Not use our products for illegal purposes.
• Comply with your local/state laws regarding smoking products.
• Accept full responsibility for smoking-related health risks.

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  1. Intellectual Property Rights
    • All content on chain smoker (logos, product images, designs, text, videos, graphics, and layout) is the exclusive intellectual property of Chain Smoker.
    • You may not copy, reproduce, distribute, or exploit our content without prior written consent.
    • Unauthorized use of our content will be treated as a violation of copyright and intellectual property laws.

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  1. Promotions, Discounts & Offers
    • Promotional discounts, coupons, and offers are subject to terms mentioned during the campaign.
    • Chain Smoker reserves the right to modify, suspend, or terminate promotions at any time without prior notice.
    • Misuse of promotional codes may result in order cancellation and suspension of the customer account.

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  1. Limitation of Liability
    • Chain Smoker shall not be liable for:
    • Delays in shipping caused by third-party logistics providers.
    • Incorrect delivery details provided by customers.
    • Damages caused after product delivery.
    • Misuse of products purchased from our website.
    • Health Disclaimer: Smoking is injurious to health. By purchasing from Chain Smoker, you acknowledge and accept the health risks and agree that Chain Smoker shall not be held liable for smoking-related health consequences.

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  1. Privacy & Data Protection
    • We respect your privacy. Personal information is collected only for order processing, shipping, and support.
    • We do not sell or rent customer information to third parties.
    • Data may be shared with logistics partners, payment gateways, or law enforcement agencies if required.
    • For more details, please refer to our Privacy Policy.

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  1. Right to Modify Terms & Conditions
    • Chain Smoker reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.
    • The updated Terms will be effective immediately upon posting on our website.
    • Customers are advised to review this page periodically for updates.

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  1. Governing Law & Jurisdiction
    • These Terms are governed by the laws of India.
    • Any disputes arising out of or related to Chain Smoker shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

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  1. Contact Us

For any queries, concerns, or support, you can reach us at:
• 📧 Email: support@chainsmoker.in
• 📱 Phone/WhatsApp: +91 91370 12212
• 🕒 Support Hours: 24×7

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⚠ Disclaimer: Smoking is injurious to health. Chain Smoker sells smoking-related products only to customers above 18 years of age. By purchasing, you accept all risks and responsibilities associated with smoking.